Frequently Asked Questions

Most practices are up and running within one business day. You connect your practice management system (Dentrix, Eaglesoft, Open Dental, or others), import your patient list, and configure your scheduling preferences. DentalFlux handles the rest — setting up recall sequences, enabling online booking, and configuring confirmation messages.

If you have a patient list and PMS credentials ready, you can start sending automated confirmations within an hour of signing up.

Yes. DentalFlux integrates with all major dental practice management systems including Dentrix, Eaglesoft, Open Dental, Curve Dental, Denticon, and tab32. Data flows bidirectionally — appointments scheduled in DentalFlux appear in your PMS, and changes in your PMS sync back to DentalFlux.

If you use a PMS not listed above, contact us. We are adding new integrations regularly and can often accommodate custom connections on the Enterprise plan.

No. DentalFlux is entirely cloud-based. You access it through your browser on any device — desktop, laptop, tablet, or the front desk computer. There is nothing to install, no servers to maintain, and no IT department required.

No long-term contracts. DentalFlux is month-to-month with no cancellation fees. Annual plans are available at a discount (two months free), but there is no penalty for switching to monthly or canceling. We earn your business every month.

DentalFlux optimizes your schedule based on procedure type, duration, provider preference, and production goals. When patients book online, the AI ensures the right procedure goes in the right time slot — no crown preps in 30-minute hygiene blocks, no new patient exams during the lunch hour.

When a cancellation occurs, DentalFlux instantly texts patients on your waitlist. The first patient to confirm gets the slot. Your front desk does not need to make a single phone call.

DentalFlux communications come from your practice name and phone number. Messages are written in a professional, warm tone that matches how a great front desk team communicates. Most patients cannot tell the difference — and the consistency is actually better than what most practices deliver manually.

For practices that prefer transparency, you can add a note to messages indicating AI assistance. But the goal is to feel like your practice's best front desk person, available 24/7.

DentalFlux sends multi-touch confirmation sequences: a text at 7 days, an email at 2 days, and a final text at 2 hours before the appointment. Patients confirm with a single tap. If a patient does not confirm, your team gets alerted so they can make a personal call or activate the waitlist for that slot.

Practices using DentalFlux typically see no-show rates drop from 15-20% to under 5%.

Yes. DentalFlux provides a branded online booking page that you can embed on your website or link from your Google Business Profile. Patients see real-time availability, select their preferred provider and time, and book instantly. The AI enforces your scheduling rules so only valid appointments get booked.

DentalFlux connects to major dental insurance clearinghouses and verifies eligibility and benefits 48 hours before each appointment. It checks coverage levels for preventive, basic, and major procedures, identifies the remaining annual maximum, and flags any frequency limitations or waiting periods.

If there is an issue — lapsed coverage, maxed-out benefits, or a plan change — your team knows before the patient sits in the chair. No more surprise denials or awkward front-desk conversations about unexpected costs.

DentalFlux supports over 200 dental insurance carriers including Delta Dental, MetLife, Cigna, Aetna, Guardian, United Healthcare Dental, Humana, Principal, and most regional carriers. If your patients have dental insurance, we almost certainly support their carrier.

When a patient has unscheduled treatment, DentalFlux sends automated follow-up messages that reference the specific treatment recommended, the insurance breakdown, financing options, and available appointment times. The cadence is configurable — typically a message at 1 week, 2 weeks, and 1 month after the initial presentation.

Each message includes a direct link to book the appointment, so the patient can schedule in one tap without calling the office.

Yes. DentalFlux is fully HIPAA compliant. We sign Business Associate Agreements (BAAs) with every dental practice. All patient data is encrypted in transit (TLS 1.3) and at rest (AES-256). We maintain comprehensive audit logs, role-based access controls, and automatic session timeouts.

Our infrastructure is hosted on SOC 2 Type II certified cloud providers within the United States. We undergo regular third-party security audits.

All patient data is stored in the United States on SOC 2 Type II certified infrastructure. We do not store data offshore. Backups are encrypted and stored in geographically separated US data centers for disaster recovery. You can request a full data export at any time.

Yes. You own your data. At any time, you can export your complete patient list, communication history, scheduling records, and analytics data in standard formats (CSV, PDF). If you cancel your subscription, you have 90 days to export your data before it is permanently deleted.

At the end of your trial, you choose a plan and enter payment information. If you do not subscribe, your account is paused — you can still log in and export your data for 90 days, but automated features stop. There is no surprise charge and no credit card is taken during the trial.

Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your current billing cycle. If you add providers and outgrow the Starter plan, upgrading to Professional takes one click.

Yes. Annual plans save you roughly two months compared to monthly billing. Starter: $2,490/year (vs $2,988 monthly), Professional: $4,990/year (vs $5,988), Enterprise: $9,990/year (vs $11,988).

Yes. DSOs with 5 or more locations receive custom volume pricing. Contact us at hello@dentalflux.ai with your group details and we will put together a tailored proposal.